Refunds and Exchanges

Your happiness is important to us!
If for any reason you are not satisfied with the product, simply return the item within 15 days and we will issue a refund or replace the item.
Items must be returned to TOOSHAAYA in the original condition
Refund will not take place until after receiving returned items.
Shipping fees are not refundable.

If for any reason you are not satisfied with your purchase, Please contact us, we will do our best to make you a happy customer.

Sorry, but NO REFUND for custom made items.

UNCLAIMED packages that will be returned to our studio will be shipped again and charged again for shipping cost.

If for any reason you would like to get a refund for an unclaimed package, you will be charged 15% restocking fee + shipping cost.
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